Customer Service

Live Customer Service Hours

Our professional customer service team is ready to answer your questions at any time.
Service Hours: 9:00 a.m. – 6:00 p.m. Daily

Email Support

Can I email my questions or concerns?
Absolutely! Just send an email to our designated customer service mailbox, and we will reply to you within 12 hours.
Pro Tip: For the fastest response, please include your order number in the email body.

Ordering Information

How Do I Order Online?

Ordering online is easy and secure, with our website guiding you through the entire process. Here is a simplified step-by-step guide:
  1. Find your desired products via the search bar or category navigation.
  2. Click on the product to enter the detail page.
  3. After reading the product information, select your preferred specifications, size or customization options.
  4. Click Add to Cart once confirmed.
  5. Adjust product quantities directly in your shopping cart.
  6. Check your order details carefully and click Check Out.
  7. Enter your shipping information, select a shipping method, click Confirm to view the total order amount, then click Continue.
  8. Enter your payment information and any coupon or gift card codes, then click Continue. Your card will not be charged at this step.
  9. Double-check all order details and click Submit Order if everything is correct.

Do I Have to Order Online?

No. We also accept orders via email – simply send your order list to our customer service mailbox.

How Do I Change My Order?

You can modify or cancel your order at any time before it enters the shipping process.
To change or cancel your order, contact us as soon as possible via live customer service or email.
If you do not receive an order modification confirmation email from us, the adjustment has not been processed successfully.
Once an order enters the shipping process, no further modifications, cancellations or corrections can be made.

What Should I Do If My Order Doesn’t Arrive?

If your order does not arrive as expected, please contact us immediately. If the package is lost in transit, we will reship the items to you for free.

Do You Accept Custom Orders?

We accept all types of custom and corporate orders, and offer exclusive discounts for bulk purchases.
Our professional design and production team will work closely with you to create customized products that match your requirements and style.

Can I Place an Order for My Retail Business?

We accept corporate purchase orders and offer volume discounts on bulk orders.
You can also send your purchase request to our customer service mailbox.
Note: We do not provide pure wholesale distribution services and do not carry out simple wholesale cooperation.

Shipping Information

When Will I Receive My Order?

Delivery to most regions takes 5–20 business days.
Order shipping may be delayed due to the following processes: product customization, backorder fulfillment, and special order processing.
Orders may be split into multiple shipments based on product quantity and weight:
  • Each shipment typically contains a manageable quantity of items or weighs less than 3kg.
  • Orders exceeding the above limits will be shipped in multiple packages.

What Shipping Method Do You Use?

All orders enjoy FREE shipping via DHL or FedEx.
You can upgrade to expedited shipping for an additional fee if you need faster delivery.

May I Ship to a Post Office Box or Private Box Address?

If you provide a PO Box or private box address, we will arrange shipping via DHL, FedEx or compatible postal services.

Are Your Products Restricted for Import in Any Country?

All countries have regulatory requirements for the quantity and type of goods allowed for import.
We recommend checking with your local customs agency before placing an order to confirm relevant import regulations.

Do You Charge Tax?

Non-EU Countries

No tax is charged at checkout. However, local customs authorities will assess and collect relevant taxes before the goods enter your country.
The courier will usually pay these fees on your behalf and collect them from you upon delivery.
You are solely responsible for all customs-related fees, including duties, taxes, brokerage fees and other charges assessed at the border.

EU Countries

Customs authorities charge a tax of 20% or more on the order value. We will pay this tax on your behalf, and you only need to pay 8% of the order value at checkout.

Return & Warranty Policy

Can I Return a Product?

Please contact us before returning any product and we will provide further instructions.

What If I Am Missing an Item or Received a Defective/Incorrect Item?

We sincerely apologize for any order processing errors on our part. Please contact us immediately and we will resolve the issue as quickly as possible – we usually reship the correct items for free.

Return Policy

If you are not satisfied with your purchase, you may return the product for a full refund within 15 days of receiving your package for any reason.

Return Requirements

  • Must contact us first before initiating a return.
  • Ship the product to the designated address in resalable condition (unused, undamaged, with original packaging and tags attached).
  • Customized products are generally not eligible for free return unless they are defective or damaged.

Warranty & Additional Terms

  • Return requests must be initiated within 15 days of package receipt.
  • Returned products must be in resalable condition with original packaging.
  • All products come with a 60-day limited warranty against quality defects.
  • Once we receive and inspect your returned package, approved refunds will be processed back to your original payment method within 2 business days.
  • Always contact us before returning a product to avoid delays in refund processing.

Product Care Guide

  • Avoid strong impact, heavy pressure or improper use that may cause damage to the product.
  • Store in a cool, dry place away from direct sunlight and moisture.
  • Please follow any specific care instructions included with the product.

Earn Cash Coupons with Video Reviews

Shoot a clear video of 3 minutes or longer to sincerely share product details, recommend our website, and highlight our current promotions to participate in the activity.

Video Title Format

Product Name + Unboxing & Honest Review

Video Description Requirements

Include the product link and your referral link in the video description.

Coupon Reward Rules

  • 50+ views: Get a $12.99 Cash Coupon
  • 500+ views: Get an additional $6.99 Cash Coupon

Important Notes

If your video reaches over 500 views, please send the video link and your order number to our customer service mailbox to claim the additional coupon.