Return policy

Thank you for choosing our products and services.
We guarantee that all products undergo strict inspection by our quality control team before shipment. If you need after-sales service, please contact our customer service team.
We will respond to your return request within 24 hours of receipt.

15-Day Money-Back Guarantee & 15-Day Return Policy

We offer a 15-day money-back guarantee. If you are not satisfied with the product and it is unopened, you may return the product for a full refund within 15 days of receipt.
Refunds will be processed to your original payment method. The return shipping cost shall be borne by the buyer.
Return/Exchange Validity Period: 15 days from the date of receipt
All return and exchange shipping costs shall be borne by the buyer, and returns/exchanges must be completed within 15 days of receipt.

60-Day Warranty Policy

We also provide a 60-day warranty (calculated from the date of product receipt), which covers all possible defects in materials and workmanship.

Important Notes

For health and hygiene reasons, no returns or exchanges will be accepted for products that have been opened, worn, used and are in non-defective condition.
To request a return, please contact our customer service team first. After your return application is approved by our customer service, we will provide you with specific return instructions and the return address (please contact customer service to obtain the return address).

Incorrect Product Ordered

If you change your mind or realize you have ordered an incorrect product after placement, please contact customer service immediately.
We can assist you with modifying the order information or canceling the order before the product is shipped; once the product is dispatched, the order cannot be modified or canceled.

Order Cancellation Policy

  • Within 24 hours after ordering (product not in production): Order can be canceled free of charge
  • 24 hours or more after ordering (product in production): Order can be canceled free of charge
  • 3 days or more after ordering (production completed): Order can be canceled free of charge
  • Once shipped: Order cancellation is not permitted, and no refund will be provided

Incorrect Product Received

If the product has been shipped and you receive an incorrect item, you may apply for a refund through the following two methods:
  1. Reject the package directly upon delivery and mark it as "Return to Sender (RTS)"
  2. Contact customer service within 48 hours of receiving the package, and we will guide you through the return process

Non-Delivery of Product

If you have not received the product at all or the product is lost in transit, please contact customer service.
We will immediately verify the situation with the logistics carrier and arrange for a replacement or full refund for you as soon as possible.

Damaged or Defective Product

If you receive a damaged or defective product, please contact customer service and clearly describe the issues you have encountered.
We will, at our discretion, arrange for a replacement or refund based on the actual situation.
Meanwhile, you are required to return the defective product, all its accessories and the original packaging in full.

Important Regulations

For damaged or defective products, you are required to provide relevant videos or photos as proof.
If you refuse or fail to provide proof of product damage or defect, the return request will be deemed as "buyer's remorse", and you shall bear all relevant return shipping costs alone. You will also be required to pay a 15% restocking fee plus any shipping fees prepaid by the seller.
No Exceptions: When a buyer claims a product is defective or damaged, valid proof must be provided prior to returning the product. Please submit images/videos related to your return request through the customer service channel.

Other Return-Related Requests

If you need assistance with any other return-related issues, you may contact customer service at any time, and we will be happy to answer your questions.

Working Hours

10AM-7PM EST, 7 days a week