Fashiondeal Customer Service

Customer Service

Need a hand with your order? We’re here to help.

Whether you’re checking a size, tracking a package, asking about a return, or looking for the right everyday tee or summer tank, our support team will help you sort it out as quickly as possible.

Service Email: Aurelius0914@hotmail.com

Work Hours: 9:00–18:00

For faster support, please include your order number, the email used at checkout, and a short note about what you need help with.

Live Customer Service

Our customer service team is available during working hours to help with product questions, order updates, shipping issues, returns, and after-sales support.

If your question is about an existing order, please send your order number first. This helps us check your order faster and give you a clear answer.

Email Support

You can email us anytime with your questions or concerns.

We usually reply within 12 hours during service hours.

When contacting us, please include:

Order number

Your name or checkout email

A short description of the issue

Photos or videos if the item arrived damaged, incorrect, or defective

Clear information helps us handle your request without unnecessary back-and-forth.

Ordering Information

How Do I Order Online?

Shopping on our website is simple.

Browse our collections, such as Short Shirt, Summer Tank Top, Summer Short Sleeve, Graphic Tees, or New Arrival.

Choose the item you like, select the size, color, and quantity, then add it to your cart.

Before checkout, please review your cart carefully and make sure the size, color, quantity, and shipping address are correct.

After payment is completed, you will receive an order confirmation email.

Can I Order by Email?

Yes. If you prefer to order by email, you can send us the product name, size, color, quantity, and shipping address.

Our team will check the details and confirm the order information with you before processing.

How Do I Change or Cancel My Order?

If you need to change or cancel an order, please contact us as soon as possible.

We can usually help before the order enters the packing or shipping process.

Once the order has been shipped, we may no longer be able to change the item, size, color, quantity, shipping address, or cancel the order.

If your order change is approved, we will send you a confirmation email.

What If I Ordered the Wrong Size or Item?

Please contact us quickly if you notice a mistake after placing your order.

If the package has not shipped yet, we will try to update the order for you.

If the package has already shipped, you may need to wait for delivery and request a return or exchange according to our return policy.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

You can also track your package through the order page or with the tracking number provided.

Please note that tracking information may take a little time to update after the package is handed to the carrier.

Shipping Information

When Will I Receive My Order?

All products on our website are in-stock items unless otherwise stated.

Regular orders are usually shipped within 3 days after the order is placed and payment is confirmed.

Under normal conditions, estimated delivery time is 20–30 days after shipment.

During holidays, peak shipping seasons, customs checks, severe weather, or other unexpected delays, delivery may take 30–40 days.

Shipping Fees

Free shipping is available on orders of three items or more.

Shipping offers may vary depending on promotions, product type, and checkout conditions.

Any available shipping fee or shipping discount will be shown at checkout before payment.

What Shipping Method Do You Use?

We ship through reliable logistics partners such as DHL, FedEx, or other suitable carriers depending on your address and package type.

If expedited shipping is available for your order, the option and cost will be shown at checkout or confirmed by customer service.

Split Shipments

Some orders may be shipped in more than one package due to product quantity, package weight, or warehouse handling.

If your order is split into separate packages, each package may have its own tracking number and may arrive at a different time.

Can I Use a PO Box or Private Box Address?

A full street address is recommended for smoother delivery.

If you provide a PO Box or private box address, we will choose a compatible shipping method when possible. Some express carriers may not support PO Box delivery.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges.

These charges are set by your local customs authority and are usually the customer’s responsibility unless otherwise stated at checkout.

We recommend checking your local import rules before placing an order.

What Should I Do If My Order Doesn’t Arrive?

If your order has not arrived within the estimated delivery time, please contact us with your order number and tracking number.

We will check the shipping status and follow up with the carrier.

If the package is confirmed lost before delivery, we will help arrange a suitable solution, such as a replacement or refund.

Return & Warranty Policy

Can I Return a Product?

Yes. If you are not satisfied with your purchase, you may request a return within 15 days of receiving your package.

Please contact us before sending anything back. Returns sent without approval may not be accepted.

Return Requirements

To be eligible for return, the item must be:

Unused

Unworn

Unwashed

Undamaged

In original packaging

With tags and accessories attached

Items that show signs of wear, washing, stains, odors, damage, or missing packaging may not be accepted.

Missing, Damaged, or Incorrect Items

If you receive a missing, damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide your order number, clear photos or videos of the item, and photos of the package.

After checking the issue, we will offer a suitable solution, such as replacement, refund, or reshipment.

Refunds

Once we receive and inspect your returned package, approved refunds will be issued to your original payment method.

Refunds are usually processed within 2 business days after approval.

The actual arrival time may depend on your bank, card provider, or payment platform.

Warranty

All products come with a 60-day limited warranty against quality defects.

The warranty does not cover normal wear and tear, incorrect washing, accidental damage, misuse, improper storage, or damage caused by the customer.

Custom & Bulk Orders

Need items for a group, event, team, or retail request?

We accept custom and bulk order inquiries and may offer special pricing depending on the product and quantity.

Please email us with the product style, quantity, size range, and any special requirements. Our team will review the request and reply with available options.

Please note that we do not provide simple wholesale distribution services unless confirmed by our team.

Product Care Guide

To keep your shirts, tanks, and tees in good condition, please follow the care label on each item.

General care tips:

Wash with similar colors

Use mild detergent

Avoid bleach

Do not soak for a long time

Air dry when possible

Avoid high heat drying

Store in a cool, dry place

Proper care helps keep the fabric comfortable, breathable, and in shape for longer wear.

Video Review Rewards

Love your order? Share your look and shopping experience with others.

Create a clear video review of 3 minutes or longer showing the product, fit, fabric, details, and your honest thoughts.