Fashiondeal Return policy
Return & Refund Policy
Thank you for shopping with us.
We want every order to arrive in good condition and fit into your everyday style. Before shipping, our team checks each item carefully. If something is not right with your order, please contact us first so we can help you find a proper solution.
Most return requests are reviewed within 24 hours during service hours.
15-Day Return Window
You may request a return within 15 days from the date your package is delivered.
To be eligible for return, the item should be:
Unused
Unworn
Unwashed
In original condition
With original tags, packaging, and accessories included
Items that have been worn, washed, stained, damaged, altered, or returned without original packaging may not be accepted.
Please contact customer service before sending any item back. We will provide the return instructions and return address after your request is approved.
15-Day Money-Back Guarantee
If you are not satisfied with your purchase, you may request a refund within 15 days of receiving your order, as long as the item meets our return requirements.
Approved refunds will be issued to your original payment method after the returned item has been received and inspected.
For returns caused by personal reasons, such as choosing the wrong size, changing your mind, or ordering the wrong item, the customer is responsible for return shipping costs.
60-Day Limited Warranty
We offer a 60-day limited warranty from the date your order is delivered.
This warranty covers confirmed defects in materials or workmanship.
The warranty does not cover:
Normal wear and tear
Damage from washing or improper care
Accidental damage
Misuse or rough handling
Items that have been altered or repaired
Damage caused by incorrect storage
If you believe your item has a quality issue, please contact us with your order number and clear photos or videos showing the problem.
Important Return Notes
For hygiene and quality reasons, items that have been worn, washed, used, opened where applicable, or kept in non-resalable condition cannot be returned or exchanged unless they are confirmed defective.
Please do not return items without contacting us first.
Returns sent without approval may be delayed, rejected, or returned to the sender.
Ordered the Wrong Item or Size
If you ordered the wrong size, color, style, or quantity, please contact us as soon as possible.
If the order has not shipped, we will try to help update or cancel it.
Once the package has been shipped, the order can no longer be changed or canceled. You may request a return after receiving the package, as long as the item meets the return conditions.
Order Cancellation
You may request to cancel your order before it has been shipped.
If the order has not entered the packing or shipping process, cancellation is usually free of charge.
Once the package has been shipped, cancellation is no longer available.
If you no longer want the item after shipment, please wait for delivery and contact customer service to start a return request.
Received the Wrong Item
If you received an item that is different from what you ordered, please contact us within 48 hours of delivery.
Please include:
Order number
Photos of the item received
Photos of the package
A short description of the issue
After checking the information, we will help arrange a replacement, refund, return, or another suitable solution.
If the package is clearly incorrect at delivery, you may also reject the package and mark it as “Return to Sender” where the carrier allows it.
Package Not Received
If your package has not arrived or appears to be lost in transit, please contact us with your order number and tracking number.
We will check the shipping status with the carrier.
If the package is confirmed lost before delivery, we may arrange a replacement or refund depending on the situation.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible.
To help us review the issue, please provide:
Order number
Clear photos or videos of the damaged or defective area
Photos of the outer packaging
A short explanation of the problem
After verification, we may offer a replacement, refund, return solution, or another suitable option.
In some cases, you may need to return the item, including original packaging and accessories.
Proof Required
For damaged, defective, or incorrect item claims, clear proof is required before we can approve a return, refund, or replacement.
Photos or videos should clearly show the issue.
If proof is not provided, the request may be treated as a standard return for personal reasons. In that case, the customer may be responsible for return shipping costs, and a restocking or handling fee may apply where permitted.
Return Shipping
For returns caused by our error or confirmed product defects, we will provide a suitable solution after verification.
For returns caused by personal reasons, including wrong size selection, wrong item ordered, change of mind, or personal preference, return shipping costs are the customer’s responsibility.
We recommend using a trackable shipping method when sending items back. We are not responsible for returned packages lost during transit.
Refund Processing
Once your returned item is received and inspected, we will notify you of the refund status.
If approved, the refund will be sent back to your original payment method.
The time it takes for the refund to appear in your account may vary depending on your bank, card provider, PayPal, or other payment platform.
Exchanges
If you would like to exchange an item for another size, color, or style, please contact customer service first.
Exchange availability depends on stock and return eligibility.
If the requested replacement is unavailable, we may offer a refund or another suitable option.
Need Help?
If you have any questions about returns, refunds, exchanges, or warranty service, please contact our customer service team.
Please include your order number when asking about an existing order so we can check it faster.
Customer Service Hours
10AM–7PM EST
7 days a week