Fashiondeal Privacy policy

Last Updated: February 4, 2026

Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website, create an account, place an order, contact customer service, or use our online services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please stop using the website and related services.

Information We Collect

We only collect information that is needed to run our store, process orders, improve your shopping experience, and provide customer support.

The information we may collect includes:

Name

Email address

Phone number

Shipping address

Billing information

Order details

Payment verification information

Account login details

Customer service messages

Product reviews or feedback

Size, style, and shopping preferences

Browsing activity on our website

IP address, browser type, device information, and access time

We do not store your full card number, payment password, or complete payment security details. Payment information is handled by secure third-party payment providers.

Information You Provide

You may provide information when you:

Create an account

Place an order

Add items to your cart

Contact customer service

Request a return or refund

Leave a review

Subscribe to emails or promotions

Update your profile or shipping address

Please make sure the information you provide is accurate and up to date, especially your shipping address and contact details.

Information Collected Automatically

When you visit our website, some technical information may be collected automatically.

This may include your IP address, browser type, device type, pages viewed, time spent on the site, referral source, and general browsing activity.

This information helps us understand how customers use the website, improve page performance, fix technical issues, and make the shopping experience smoother.

Our website uses cookies and similar technologies.

Cookies help the website remember useful details and keep certain features working properly.

We may use cookies to:

Keep you logged in

Save items in your shopping cart

Remember basic browsing preferences

Improve checkout and website performance

Understand website traffic

Show more relevant products or promotions

Measure the performance of emails, ads, or campaigns

You can choose to disable cookies in your browser settings. Please note that some features, such as account login, cart saving, or checkout functions, may not work properly if cookies are turned off.

How We Use Your Information

We use your information mainly to provide our products and services.

Your information may be used to:

Process and confirm your order

Arrange shipping and delivery

Send tracking updates

Handle returns, refunds, and after-sales service

Reply to your customer service questions

Verify payment and reduce fraud risk

Maintain account security

Improve website design and product pages

Understand customer shopping preferences

Recommend products where appropriate

Send order-related notifications

Send promotional emails if you have subscribed

Meet legal, tax, security, or business record requirements

We do not sell your personal information.

Payment and Shipping Partners

To complete your order, we may share necessary information with trusted third-party service providers.

These may include:

Payment providers such as PayPal or card payment services

Shipping carriers such as DHL, FedEx, or other delivery partners

Tracking services such as 17track

Website hosting and technical service providers

Customer support tools

For example, your name, email address, shipping address, phone number, order number, and tracking details may be shared with shipping or tracking partners so your package can be delivered and followed properly.

Payment providers may receive the information needed to verify and process your payment.

These partners are only allowed to use your information for the services they provide to us. They are not allowed to use it for unrelated purposes.

Marketing Emails

If you subscribe to our emails, we may send you updates about new arrivals, sale events, back-in-stock items, special deals, and other store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting customer service.

Even if you unsubscribe from marketing emails, we may still send necessary order messages, such as order confirmations, shipping updates, return updates, payment notices, or important service messages.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our protection measures may include:

HTTPS encrypted transmission

Secure data handling

Access permission controls

Account security checks

Internal privacy procedures

Limited access to customer data

Security reviews where needed

No online system can be guaranteed to be completely secure, but we work to keep your information protected and handled responsibly.

Please keep your account password private and contact us quickly if you believe your account has been used without permission.

Data Storage

We keep personal information only for as long as it is needed for order processing, customer service, returns, legal requirements, business records, and security purposes.

Unless a longer period is required by law, we generally store personal information for one year from the date it is collected. After that, the information may be deleted, anonymized, or securely handled according to applicable rules.

Your personal information may be stored in the United Kingdom. We take reasonable measures designed to protect your information in line with applicable privacy and data protection standards.

When We May Share Information

We do not share your personal information with unrelated third parties unless it is necessary.

We may share information in the following situations:

You have given permission

The information is needed to complete your order

The information is required for payment, shipping, tracking, or customer support

We need to prevent fraud or protect website security

We are required to do so by law, regulation, legal process, or government request

We need to protect the rights, safety, or property of our customers, our business, or others

We only share the information needed for the specific purpose.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

You may request to:

Access the information we hold about you

Correct inaccurate or incomplete information

Update your account details

Delete certain personal information

Withdraw consent for optional uses of your information

Unsubscribe from marketing emails

Ask questions or make a privacy-related complaint

You can update some information through your account. For other requests, please contact customer service.

We will review your request and respond within a reasonable time. In many cases, we aim to reply within 3 working days.

Children’s Privacy

Our website is not intended for children or minors.

We do not knowingly collect personal information from minors. If a parent or guardian believes that a minor has provided personal information through our website, please contact us.

After verification, we will delete the relevant information where required.

Third-Party Links

Our website may include links to third-party websites, payment pages, tracking pages, social media pages, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites.

Please review their privacy policies before providing personal information on those websites.

Policy Updates

We may update this Privacy Policy from time to time due to changes in our business, website features, service providers, legal requirements, or data protection practices.

The latest version will be posted on this page with an updated date.

If major changes are made, we may notify you by email, website notice, or another reasonable method.

Your continued use of the website after the policy is updated means you accept the updated Privacy Policy.

If you have questions, requests, complaints, or concerns about this Privacy Policy or how your information is handled, please contact us through our customer service channels.

Service Email: Aurelius0914@hotmail.com

Work Hours: 9:00–18:00

Online Customer Service: Available through the online consultation entrance on the website

If your request is related to an order, please include your order number so we can help you faster.